Frequently Asked QuestionsQ: How do I order?A: First, you need to become a member. You can do this by filling out the sign-up form either online or over the phone. Then, ordering is just a matter of adding your preferred items to your cart or giving us a call. Don't hesitate to call us at 818.743.1707 if you have any questions. *Please note that a valid ID is required upon delivery.Q: What do I need to do to become a member?A: In order to become a member and buy recreational cannabis, you have to be 21 years of age or older with a valid, government-issued photo ID. To purchase medical cannabis, you need to be at least 18 years old and have a valid California Medical Marijuana Recommendation. You can reach out to Best Price Evaluations for a quick and easy appointment.Q: Where do you deliver?A: We deliver to a large portion of Los Angeles County. This includes: San Fernando, Pacoima, Sylmar, Panorama City, Mission Hills, Northridge, Porter Ranch, Burbank, Sun Valley, North Hollywood, Studio City, Sherman Oaks, Encino, Tarzana, Thousand Oaks, Calabasas, Simi Valley, Canoga Park, Woodland Hills, West Hills, North Hills, Lake Balboa, Universal City, Hollywood, Van Nuys, Valley Village, Sunland-Tujunga, Lake View Terrace, and surrounding areas. Please Note: We are unable to ship any product (even within California) due to legal constraints.Q: Where can I receive my delivery?A: You can get your cannabis delivered to any physical address in California except for public places like parks, schools, libraries, or government buildings.Q: How long does delivery take?A: Depending on where you're located and when you order, your delivery will usually arrive anywhere from 30-90 minutes after your order is confirmed. Once you order, you will receive a confirmation text (or call if requested) and you will be given a more accurate ETA. Once the driver is on their way to you from their previous order, they will text you an exact ETA.Q: Do you accept credit, debit or other forms of payment?A: Yes! You may pay by cash, credit, or debit. All payments are processed at the time of delivery. Members paying with a card must have a matching photo ID.Q: What is your minimum order amount?A: Our minimum order varies depending on your delivery address but it starts at $30. You will be notified of your minimum order amount on the cart page. All orders must meet the minimum order amount after discounts and before taxes are applied.Q: Do you offer First-Time Member Deals?A: Yes! All first-time members get 100% off (40% OFF on their first order, and 20% off on each of the following 3 visits along with LOD goodies!) Minimum order amount must be met after discounts and after taxes are applied. Ask us for more details.Q: Does LOD offer discounts or loyalty programs?A: Yes, we offer a 20% discount for senior citizens, veterans, students and medical workers. We offer 10% if you follow our social media pages, leave a Google or WM review and for loyalty. You can learn more by giving us a call.Q: How do I exchange defective products?A: We want all of our members to be satisfied with their cannabis delivery. So, we offer The LOD Promise. Email us at [email protected]. Before doing so, please visit the brand's website for troubleshooting tools. We can't exchange or refund any free, promotional, or giveaway products.Q: What if I am 18 years old and don't have a CA Doctor's recommendation?A: If you're younger than 21 years of age, we can't serve you without proper documentation. To become a medical cannabis patient, you can visit your personal physician or you can have a virtual doctor's appointment through (going to find a local Medical Marijuana doctor to cross-promote with). The entire process takes about 30 minutes or so.Q: Since cannabis is now legal in California, do I still need a doctor's recommendation?A: Not if you're 21 or over! However, if you're younger than 21 years of age, you still need a doctor's rec, which is available to you if you're 18 or over.Q: Is there a limit to how much cannabis I can purchase in a single order?A: In compliance with California law, there is a purchase limit in place for cannabis products. Recreational users can only purchase 28 grams (one ounce) of cannabis, 8 grams of concentrate, and six immature plants daily, while medical users can purchase up to 8 ounces of cannabis and 12 plants daily.Q: How do your discounts work?A: It depends on the discount, but in most cases, our discounts are not stackable and our site will go through your order and select the best discount for each item on your order so you get the best deal.